Frequently Asked Questions
Please read our FAQ before sending us a message.
We charge a flat rate for express shipping for all orders below RM100:
Peninsular Malaysia (RM8) / Sabah & Sarawak (RM14)
Free shipping for order RM100 and above.
We accept the following payment methods:
Payment through Bank Transfer (via Bank’s Online System)
You can receive your parcel by the 1-3 working days within Peninsular Malaysia, and 3-5 working days to Sabah / Sarawak.
All your personal information is secured and encrypted using the Secure Socket Layer (SSL) protocol. We do not store any credit card details on our servers, we use a third party payment gateway senangPay to process all transactions. Your data will be securely stored in their database until you request for its removal or your order has been processed and shipped out.
Once you have placed an order, the system will generate a unique reference number for your order. You can then log in to your account and check on the status of your orders. When the item is ready for shipping, it will be displayed as ‘Shipped’ on our site. You may also track its delivery progress through various online tracking services