Terms of Service

These Terms of Service (“Terms”, “Terms of Service”) govern your use and purchase from our website located at https://www.merito.com.my (together or individually “Service”) operated by Merito Jewelry.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at [email protected] so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

Ordering

Please note that items in your cart are not secured until you have submitted your order successfully and may sell out during the process. Items are sold on a first paid, first served basis, thus having the item in your cart does not guarantee that the item is reserved.

All payments are required to be made within 24 hours for cash deposit orders. Orders will be canceled with or without prior notice if payment is not successfully received during this period. A re-order can be made if the item(s) is still available.

Once your order is submitted, we cannot add or remove items from your order. All sales are final and strictly no cancellations or exchanges are allowed once payment is received.

Kindly ensure that you gave us your full name up to-date address and your mobile number. Orders with incomplete or incorrect information may result in a returned or delayed delivery. We will not be held responsible for any returned parcel due to incomplete or incorrect details provided.

Shipping

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes(Post-Office Box) and only to valid legitimate shipping addresses.

All orders are packed for delivery with the next 1-3 business days (excluding Saturdays and Sundays) once payment is received successfully. If it is pre-order item or custom made item, please allow 3 weeks to get your order ready.

In the event that the package is returned to us due to the customer’s error in indicating the incorrect and/or insufficient address, or in the event that there is a failed delivery (due to non-collection from the courier center), a re-delivery fee would be charged and be payable by the customer.

Tracking numbers are provided automatically via email once your order has been completed. If you do not receive this email, please check your spam / junk folder. We are not responsible for the parcel once it has been shipped, and it is the buyer’s responsibility to follow up with the respective courier regarding their parcel if necessary.

We are not responsible for any damage or loss of parcels once shipped, or any negligence on behalf of our logistics service provider. In the unlikely event that the parcel is lost / damaged, please contact the respective courier to make a report and for further assistance.

Product Information and Disclaimer

The prices displayed on our website are quoted in Malaysia Ringgit (RM).

Measurements may vary 1cm-3cm as items are mass produced and items are measured manually. In such cases, it will not be considered a defect and no exchanges will be carried out.

Differences in colour or brightness may occur, due to studio lighting and / or monitor of your computer or phone device screen monitor. Although we try our best to accurately portray the actual colours, slight differences are expected to occur due to lighting conditions while shooting the product. This applies especially for brighter tones. Requests for exchange or return due to such reason will be declined.

Handmade items are delicate and can be easily broken or bent if it catches on a hook. Please handle them with care.

Do expect some imperfections as no single crystal are same and the bead is entirely perfect.

Website Disclaimer

The information provided by Merito Jewelry (“Company”, “we”, “our”, “us”) on https://www.merito.com.my (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

External Links Disclaimer

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

Errors and Omissions Disclaimer

While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, Merito Jewelry is not responsible for any errors or omissions or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability, and fitness for a particular purpose.

In no event will Merito Jewelry, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Logos and Trademarks Disclaimer

All logos and trademarks of third parties referenced on https://www.merito.com.my are the trademarks and logos of their respective owners. Any inclusion of such trademarks or logos does not imply or constitute any approval, endorsement or sponsorship of Merito Jewelry by such owners.

Contact Us

Should you have any feedback, comments, requests for technical support or other inquiries, please contact us by email: [email protected].