Shipping
We charge a flat rate for express shipping for all orders below RM100:
Peninsular Malaysia (RM8) / Sabah & Sarawak (RM14)
Free shipping for order RM100 and above.
Please contact us within 12 hours of placing your order if you would like to change or modify your order and shipping address. We can’t guarantee that we will be able to accommodate these changes, but we will try our best.
You can receive your parcel by the 1-3 working days within Peninsular Malaysia, and 3-5 working days to Sabah / Sarawak.
Payment
We accept the following payment methods:
Credit Card
FPX Payment
Payment through Bank Transfer (via Bank’s Online System)
All your personal information is secured and encrypted using the Secure Socket Layer (SSL) protocol. We do not store any credit card details on our servers, we use a third party payment gateway senangPay to process all transactions. Your data will be securely stored in their database until you request for its removal or your order has been processed and shipped out.
Returns
We do not accept refunds or return once your order & payment is made.
In the event that you receive a defected item, please email [email protected] with a picture of the defect within 3 days. The exchange / refund process for defected items will commence once we have received the defect item back. Defect items are to be shipped back within 7 working days upon item received.
We do not accept exchange once your order & payment is made. Customers have the responsibility to ensure the size (if applicable), colors, designs, and quantity of their order before checking out. Exchanges are accepted for defected items only.